potoja's Privacy Policy

What Is Personal Information?

"Personal information" refers to any information that can directly or indirectly identify a specific individual. This includes: full name, email address, mobile number, date of birth, identity document details, financial transaction information, and device-related information.

Who Does This Policy Apply To?

This privacy policy applies to all registered members and visitors of the potoja.cam website. If you use our platform, you are considered to have agreed to the terms of this policy. This policy applies only to potoja's own digital assets and does not apply to third-party websites or services.

Information Provided at Registration

When you open an account on potoja, we collect the following information:

• Full name and date of birth
• Email address and mobile number
• National ID or passport number (for identity verification)
• Residential address
• Preferred payment method (bKash, Nagad, or Rocket)

Automatically Collected Information

When you use our platform, certain information is collected automatically:

• IP address and geographic location
• Browser and device information (operating system, browser version)
• Session date, time, and duration
• A list of pages you have visited
• Gaming activity and betting history
• Transaction records (deposit and withdrawal details)

Information Received Through Customer Support

When you contact our support team via live chat or email, we may retain a record of that conversation. This helps us improve service quality and resolve issues in the future.

Primary Use

potoja uses your information for the following primary purposes:

1. To create and manage your account.
2. To verify your age and identity and to complete the KYC (Know Your Customer) process.
3. To process deposit and withdrawal transactions.
4. To provide bonuses, promotions, and VIP benefits.
5. To resolve technical issues on the platform.

Responsible Gaming and Security

potoja places the highest importance on responsible gaming. Using your information, we identify unusual gaming patterns, detect signs of gambling addiction, and provide support where needed. Your information is also analyzed to prevent fraud, money laundering, and other illegal activities. For more details, please visit our Responsible Gaming page.

Communication and Marketing

With your consent, we may send you information about new promotions, bonus offers, and platform updates. You may request to stop receiving such communications at any time.

When Is Information Shared?

potoja never sells your personal information. However, information may be shared on a limited basis in the following situations:

• Payment Processors: Information necessary to complete transactions via bKash, Nagad, and Rocket.
• Game Providers: Minimum information required for game operation with providers such as Pragmatic Play, Spribe, JILI, PG Soft, and others.
• Technology Partners: Trusted technology service providers to ensure platform security and operation.
• Legal Obligations: To the relevant authorities in response to valid legal directives.

Third-Party Security Standards

All third parties with whom we share information are required to comply with our privacy standards. They may only use the information for specified purposes and may not transfer your information to any other party.

What Are Cookies and How Do We Use Them?

Cookies are small text files stored in your browser. potoja uses the following types of cookies:

• Essential Cookies: For maintaining login sessions, ensuring security, and the basic functionality of the platform.
• Functional Cookies: To remember your preferences and settings.
• Analytics Cookies: To analyze platform usage and improve our services.

Cookie Controls

You can manage cookies through your browser settings. However, disabling essential cookies may affect some platform functionality. Check the "Settings" option in your browser to manage cookies.

Technical Security

potoja uses industry-leading technology to protect your information. Our security measures include:

• SSL (Secure Socket Layer) encryption — for all data transfers.
• Two-Factor Authentication support.
• Encrypted database storage.
• Regular security audits and vulnerability testing.
• Suspicious login detection systems.

Data Retention Period

We retain your information for as long as your account is active. Even after an account is closed, certain information may be retained for a specified period for legal obligations, fraud prevention, and dispute resolution. Once the required period has passed, the information is securely deleted.

Response to a Data Breach

If a data security breach occurs for any reason, potoja will notify affected users as quickly as possible and take the necessary steps to bring the situation under control. Our security team monitors for such incidents 24/7.

Right of Access

You have the right to know at any time what information potoja holds about you. Through a written request, you may ask for a complete copy of your information.

Right to Rectification

If there is any incorrect or incomplete information in your profile, you may request that it be corrected. Due to identity verification requirements, some corrections may require following a verification process.

Right to Erasure

In certain circumstances, you may request that your personal information be deleted. However, some information may need to be retained for a specific period due to legal obligations, ongoing disputes, or fraud prevention reasons.

Right to Restrict Processing

You may request to restrict certain types of data processing. For example, a request to stop all marketing communications can be made at any time.

How to Exercise Your Rights?

To exercise any of the above rights, contact us via our live chat support or by email. We will generally process your request and respond within 30 (thirty) business days.

Age Limit and Restrictions

potoja is an adult gaming platform. This service is open only to individuals aged 21 or older. We do not knowingly collect any information from individuals under the age of 21. Age verification is mandatory at the time of account registration.

Steps Taken When a Minor Is Identified

If we become aware that a person under the age of 21 has registered on the platform, we will immediately close that account and securely delete all associated information. Contact our support team to report any suspicious accounts.

When May Changes Occur?

potoja reserves the right to update or change this privacy policy at any time. Reasons for changes may include:

• Changes to legal or regulatory requirements.
• Addition of new services or technologies.
• Further improvements to user protection.
• Changes to business operations.

Notification of Changes

For significant changes, we will send a notification to your registered email address and display a notice on the platform. Continuing to use the platform after the changes means you have accepted the new policy. The date of the latest update will always be shown at the top of this page.

For Any Privacy-Related Questions

If you have any questions, concerns, or complaints about this privacy policy, please contact us through the channels below. Our support team is ready to respond in Bengali.

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For more information, you can also visit our About Us, Terms and Conditions, and FAQ pages.