Responsible Gaming at potoja — Your Protection is Our Commitment
Gaming is for entertainment, not addiction. potoja gives you all the tools to play consciously and in control — because your wellbeing is our highest priority.
Why is Responsible Gaming Important?
Online gaming can be an enjoyable experience, but playing without limits can have a negative impact on your personal, family, and financial life. potoja believes that responsible gaming is not just a policy — it is a commitment to every one of our players. We always want to make sure that gaming on our platform is purely for entertainment and that no one is exposed to financial or mental harm.
By following our responsible gaming guidelines, you can create a safe and enjoyable gaming environment for yourself. Remember — winning and losing are always possible. Set a budget, manage your time, and take a break when you need to.
For Ages 21 and Over Only
potoja strictly enforces a 21+ age limit. Identity is verified during registration and accounts belonging to minors are closed immediately. If you see a minor using our platform, please notify our live chat support right away.
Our Protection Tools
Set a Deposit Limit
You can set a maximum daily, weekly, or monthly deposit limit. Once set, the limit takes effect immediately. Raising the limit requires a 7-day waiting period, but lowering it changes right away. This is the most effective way to manage your budget.
Set a Loss Limit
Set a cap on how much you can lose within a specific period. Once you reach the set amount, gaming will stop automatically. This protects you from unexpected financial loss and is an important part of budget planning.
Session Time Limit
You can set a maximum duration for each gaming session. When the set time is up, you will receive a warning and, if needed, you will be logged out automatically. This is highly effective for avoiding long uninterrupted gaming sessions.
Break and Cooling-Off Period
Need a little rest? Set a cooling-off period ranging from 1 day to 6 weeks. During this time, betting on your account will be paused, but you can still log in to view your balance or make withdrawals. Use this feature whenever you feel stressed or fatigued.
Self-Exclusion
If you feel gaming is getting out of control, you can close your account for a set period or permanently. Once self-exclusion is activated, it will not be possible to play again before the period ends. This is a courageous and responsible step.
Reality Check Reminders
Pop-up messages at regular intervals remind you how long you have been playing and how much you have won or lost. These reminders keep you grounded in reality and help you make conscious decisions.
Signs of Problem Gambling
If any of the signs below apply to you, please contact our support team or take a break. Acknowledging a problem is the first step toward solving it.
Responsible gaming means keeping gaming as a small form of entertainment in your life — not letting it take priority over paying bills, family needs, or any other obligations.
- Feeling a strong urge to keep betting in order to recover money you have lost.
- Being unable to stop playing even after going over your budget.
- Lying to family or friends about gaming or playing in secret.
- Neglecting everyday responsibilities such as work, studies, or family time.
- Feeling restless, anxious, or irritable when you stop gaming.
- Taking on debt or breaking into savings to place bets.
- Being unable to find enjoyment or relaxation without gaming.
How to Activate Protection Settings
Step 1: Log In
Log in to your potoja account and go to your profile settings.
Step 2: Responsible Gaming Menu
Click on the "Responsible Gaming" option.
Step 3: Choose a Tool
Set your preferred tool — deposit limit, session time, break, or self-exclusion.
Step 4: Confirm
Save your changes. The limits take effect immediately.
If you have trouble finding the tools, contact our 24/7 live chat support — we will help you right away.
potoja's Commitment
Age Verification
A strict age verification process is carried out for every new account. No one under 21 is allowed to open an account.
Data Protection
Your personal and financial information is secured with SSL encryption. We never sell your data to third parties.
Fair Play Guarantee
All our games operate under fair play principles. Random Number Generator (RNG) technology is used to keep outcomes unbiased.
Awareness Information
We regularly provide our players with information and resources about responsible gaming, and we actively offer support whenever problematic behavior is identified.
Smart Gaming Tips
Playing responsibly means keeping gaming within the natural rhythm of your life. Here are some practical tips:
- Set a budget in advance and never deposit more than that amount.
- Do not place more bets trying to recover lost money — this is the most risky habit.
- Avoid playing when you are tired, stressed, or have been drinking.
- Think of gaming as entertainment, not as a way to earn money.
- Keep a set time limit for each session and take breaks in between.
- Spend time with family and friends — do not let gaming pull you away from your relationships.
Advice for Parents
If there are minors in your household, take the following steps:
- Never share your potoja login details with anyone, especially minors.
- Use a PIN or password on your device so children cannot gain access.
- Make family members aware of online gaming.
- Use Parental Control software.
- If you suspect a minor has used your account, notify our support immediately.
Need Help? We Are Here
If you feel gaming is becoming a problem, please do not try to face it alone. Our support team is by your side in Bengali, 7 days a week, 24 hours a day.
Contact the potoja Support Team
Play Responsibly and Enjoy
Enjoy a safe gaming experience at potoja. All our games, cricket betting, and live casino are waiting for you — always within your limits.