potoja Terms and Conditions

General Terms and Definitions

These terms and conditions ("Terms") apply to all users ("user" or "you") of the potoja platform and its services. "potoja", "we", "our" refers to the organisation that operates the potoja platform.

"Services" refers to potoja's website, mobile application, live casino, slots games, sports betting and other interactive entertainment services. "Account" refers to the user's registered profile.

In these terms, "bet" means placing a specific amount of money on any game, competition or event in order to have the chance of winning a reward based on the outcome.

Account Registration and Eligibility

2.1 Eligibility Requirements

To register with potoja, you must meet the following conditions:

• You must be at least 21 years of age.
• You must be a resident of a region where online gaming is not legally prohibited.
• You may only have one active account.
• All information you provide must be true, accurate and up to date.

2.2 Registration Process

The name, address, phone number and identity document details provided at registration must be accurate. potoja may request additional documents for identity verification at any time. potoja reserves the right to permanently close an account if false information is provided.

2.3 Account Security

You are solely responsible for keeping your login details completely confidential. If you suspect unauthorised access to your account, you must notify our support team immediately.

Financial Transactions: Deposits and Withdrawals

3.1 Deposit Terms

The minimum deposit amount on potoja is ৳500 per method. Accepted payment methods are: bKash, Nagad and Rocket. All transactions are processed in Bangladeshi Taka (BDT).

3.2 Withdrawal Terms

The minimum withdrawal amount is ৳1,000. Withdrawal processing generally takes between 30 minutes and 3 hours. Withdrawals may be delayed or suspended in the following circumstances:

• If identity verification has not been completed.
• If the wagering requirements for a bonus have not been met.
• If an unusual or suspicious transaction pattern is detected.
• In the event of a technical issue with the payment provider.

3.3 Fees and Charges

potoja does not generally charge any fees on deposits or withdrawals. However, payment providers (bKash, Nagad, Rocket) may apply their own charges, which are the responsibility of the user.

Bonuses and Promotional Offers

4.1 Welcome Bonus

New users will receive a 100% bonus on their first deposit, up to a maximum of ৳20,000. For example: a deposit of ৳1,000 will earn a ৳1,000 bonus, giving a total balance of ৳2,000.

4.2 Wagering Requirements

A 10x wagering requirement applies to all bonuses. This means you must wager 10 times the bonus amount before the bonus can be withdrawn. Please note the following:

• Bonuses cannot be withdrawn before the wagering requirements are met.
• Some games may not count toward wagering calculations.
• Wagering must be completed within the set time limit after claiming a bonus.
• It may not be possible to have multiple bonuses active at the same time.

4.3 VIP Program

The potoja VIP program has four levels: Bronze — weekly cashback up to 0.3%, Silver — weekly cashback up to 0.6%, Gold — weekly cashback up to 0.9%, and Platinum — weekly cashback up to 1.2%. It is possible to move up to a higher level through active participation.

4.4 Bonus Abuse

If bonus abuse, manipulation or fraudulent activity through multiple accounts is detected, potoja reserves the right to cancel the relevant bonus and winnings and to close the account.

Gaming Rules and Fair Play

5.1 Reliability of Game Results

All games on potoja are operated using Random Number Generator (RNG) technology, which ensures that results are entirely random and unpredictable. Live casino games (such as those operated by Evolution Gaming and Ezugi) are run in real time by trained dealers.

5.2 Prohibited Activities

The following activities are strictly prohibited on potoja:

• Playing using software bots or automated tools.
• Accessing or using another user's account.
• Attempting to damage any game's system or software.
• Manipulating results or using coordinated betting strategies (matched betting).
• Using the platform for money laundering.

5.3 Technical Errors

Results or payouts displayed incorrectly due to software or hardware errors will not be considered valid. potoja reserves the right to cancel or correct transactions in such cases.

Security and Data Protection

potoja uses SSL encryption technology to keep all financial and personal information secure. For detailed information on how user data is collected, stored and used, please see our Privacy Policy.

We do not sell personal information to third parties. However, information may be shared with the relevant authorities where required by law or for the purposes of fraud investigation.

Account Suspension and Termination

7.1 potoja's Rights

potoja may immediately suspend or permanently close any account in the following circumstances:

• Violation of these terms.
• Providing a false identity or documents.
• Evidence of fraud or deception.
• Suspicion of money laundering or illegal activity.
• An account belonging to a minor.

7.2 User Rights

You may request to close your account at any time. Any valid balance at the time of closure (subject to bonus terms being met) may be withdrawn.

Responsible Gaming

potoja gives the highest priority to responsible gaming. We provide users with the following tools:

• Deposit limits: Set daily, weekly or monthly deposit limits.
• Break facility: Temporarily deactivate your account for a set period.
• Self-exclusion: Option to close your account for an extended period or permanently.
• Support information: Information on professional help for addiction issues.

For more information, please visit our Responsible Gaming page. Remember, gaming is entertainment — not an addiction.

Dispute Resolution and Complaints Process

For any dispute or complaint, please contact our customer service team first. Our 24/7 live chat support provides assistance in Bengali.

How to submit a complaint:

• Report the issue directly via live chat.
• Send a detailed description by email: [email protected]
• An initial response will be provided within 48 hours of submitting a complaint.

potoja is committed to investigating all complaints fairly and impartially.

Limitation of Liability

potoja will not be held liable for the following:

• Game losses due to internet disconnection.
• Transaction delays caused by third parties (payment providers).
• Unexpected technical outages or force majeure events.
• Faults with the user's own device or software.
• Cyber attacks or unauthorised access by third parties.

In any case, potoja's maximum liability will be limited to the amount of the transaction in question.

Copyright and Intellectual Property

All content on the potoja platform — including logos, designs, software, text, graphics and audio-visual materials — is the intellectual property of potoja. Reproduction, distribution or commercial use of any of this content without prior written permission is strictly prohibited.

Content from third-party game providers (such as Pragmatic Play, PG Soft, JILI, Spribe and Ezugi) is protected under their respective intellectual property rights.

Changes and Updates

potoja reserves the right to change, revise or update these terms and conditions at any time. Users will be notified of significant changes via their registered email or through a notice on the platform.

Continued use of the platform after any changes will be considered your acceptance of the updated terms. You are therefore advised to review this page regularly.

Contact and Support

To ask any questions or share comments about these terms and conditions, please get in touch with us:

• Live chat: Available 24/7 in Bengali.
• Email: [email protected]

Our support team is always here and ready to help resolve any issue you may have.